For voicemail to work properly, you need to setup both your self-id prompt (a recording of you saying your name) and your voicemail greeting (the message callers hear when you don't answer).

1. Press the MESSAE button on your desk phone
2. Enter your voicemail PIN followed by #
   (Ask IT if you don't know your PIN)
3. Press 9 for options
4. Press 5 to change self-id prompt
5. Press 0 to record a new self-id prompt
6. Say your name and press #
7. Press 0 to save self-id prompt
8. Press # to exit self-id options
9. Press 8 to change your greeting message
10. Press 0 to record a new greeting message
11. Say your greeting and press #
12. Press 0 to save greeting message
13. You are now finished and can hang up